Time is running out for a Beaumont-based slow-paying ‘Quick Cash’ business, with customers across the US saying ‘not so fast’ to the owner’s alleged stall tactics. Today, Quick Cash’s outraged customers are demanding the money they are owed, the return of merchandise they sent in good faith to the business owner, or a full-scale investigation into what they call a pattern of behavior that has the internet buzzing. with thousands of bad reviews.
“QuickCash4TestStrips,” a Beaumont-based “.com” company with mostly Internet-based customers, is owned and operated by Richard “Dick” Spillman, according to documents filed with the Secretary of State and hundreds of critics who call the owner and her cohort Sharon Erby by name. As the name suggests, Spillman’s business model involves buying diabetic test strips from individuals – supposedly paying cash for the products in a “quick” process through the Postal Service or PayPal. Reasons for having extra test strips, shared by customers, include no longer testing, having a surplus from a deceased loved one, and changing test meters.
On Google, the company shows a rating of 1.9 stars; on Trust Pilot, a version 1.2. Each rating company has hundreds of reviews to rate Quick Cash, but the lion’s share of complaints now go to the Better Business Bureau serving Southeast Texas (BBB). As of press time, the local BBB had filed 998 complaints against the buyer of diabetic test strips, 510 in the last year alone, and lists Quick Cash with an F rating – the lowest in the system of rating, reporting more than 4,000 inquiries about the company also slightly more than the last year alone.
Among the complaints, the main one being a lack of “quick cash,” customers report receiving post-dated checks for payment, only receiving partial payment, and the owner threatening to withhold payment based on customer reviews on the company.
As the pattern of complaints filed against Spillman and Quick Cash revealed, the company allegedly defined “fast” in a way unrecognizable to most. For certain, New York’s Daniel Beals doesn’t see “speed” in company payments for products. Month after month, Beal said he was waiting for payment for test strips sent to Spillman’s company, but received no resolution until he got the local BBB involved.
Beals reported that he had sent nine boxes of tapes with an agreed payment price of $484 at the end of 2020. As of March 2021, Beals had still not been paid – and he was beginning to wonder if he would see one day the money that was owed to him. . Beals contacted the local BBB, hoping to obtain full payment or the return of the goods.
Ivy Cobb, BBB’s operations associate, facilitated 28 complaint notes, back-and-forths between Shanks and Spillman and, eventually, payment. Through Cobb and the BBB, Spillman’s responses to Beal’s attempts to collect payment were myriad: the company’s bank account was hacked; the check was in the mail indefinitely; confusing Fridays; metered postage mixes; staff shortage; tight cash flow for the company…
Nearly a year after sending test strips instead of “Quick Cash,” Beals was finally paid in full, he reported.
Michael Shanks of North Carolina finally filed a complaint with the Southeast Texas BBB about two months after sending test strips to Quick Cash. Shanks still hasn’t received the payment as promised, and he hopes the BBB can get a better response than he alone. After about four months of working with the BBB to facilitate payment, Shanks’ case was filed as unresolved.
In Shanks’ case, he was also told “the check is in the mail” shortly after filing a complaint with the local BBB. This cheque, like many that would have been sent to other plaintiffs, never materialized. Two months after the check was allegedly mailed, the intended recipient has not produced any proof.
BBB’s Cobb handled numerous complaints forwarded to the non-profit organization regarding Quick Cash and owner Dick Spillman. In 2019, Cobb filed over 60 Quick Cash complaints, an unusually high number compared to most cases in the Golden Triangle. In 2020, the number of complaints became more abundant, totaling more than 100. In 2021, the number of complaints generated at the BBB solely regarding Quick Cash was so numerous that the agency was forced to recruit outside staff for the to help.
“Basically we had to pay someone else – there were just as many complaints,” said Jay Sheppard, the BBB’s director of dispute resolution and retention.
In February 2020, Spillman addressed Quick Cash customers through his website, alleging that the majority of people who saw their test strips at Quick Cah were satisfied customers; those who were unhappy, he said, might be “chronic complainers, having too much free time, or just being mean and enjoying causing trouble.”
Spillman explains that complaints against his company are actually slowing prompt cash payments by annoying him and his limited staff.
“The daily flood of emails and phone calls from these types of people causes my staff to spend far too much time trying to respond to all of their multiple and downright harassing requests, making it impossible for them to respond to emails. legitimate emails and phone calls from everyone and takes valuable time away from their payment processing task and slows down response times and payments for everyone,” Spillman wrote to Customer. “I will not increase my staff to deal with this situation.
Spillman said it had stopped “guaranteeing payment within a certain number of days” and would instead “process payments in the order received and have them sent as soon as possible.”
“If you’re looking for instant, fast, or expedited payment for your test strips, or if for some reason you’re really short on cash, we’re not the company for you. If you’re the kind of person I described above, don’t even start doing business with us.
According to Spillman’s customer representation, Quick Cash had a customer base of 14,000 in 2020; and more than 20,000 clients since representing Spillman at the BBB. Using the highest estimates of Spillman customers and confirmed complaints to the local BBB, 1 in 20 Spillman customers contacted the local entity. BBB President Liz Fredrichs said it’s not uncommon for people to complain and not report them.
“If it’s not a huge amount of money, some just write it down,” Fredrichs explained. The same applies to the police and investigative bodies to which complaints are reported: if the amount of the loss is not high, the priority to investigate is also not high.
Quick Cash consumer Caroline Korn said she felt criminally violated by Spillman’s business practices and sought help from the BBB after months of trying to get paid by Quick Cash for products Spillman has acknowledged having received.
‘I thought it was out of the ordinary but waited as suggested’ when ‘Sharon’ told her it would be around 30 days before she received payment for test strips sent to Quick Cash , advised Korn. “I received confirmation from the USPS that the package was received on April 11. I called the company several times and left messages asking for the terms of payment, no response.”
Subsequent calls were greeted with a voice recording indicating that the number was no longer in service.
“I wish I had read the hundreds of complaints,” Korn said in dismay. “It’s fraud, theft and, of course, unethical. No blatant communication to all those kind-hearted people who sent in their diabetic equipment and didn’t get paid.
Despite repeated attempts to get an update on Korn’s payment, Spillman had not responded to BBB inquiries as of June 22.
Jefferson County District Attorney Bob Wortham said that when a group of plaintiffs join forces, the relatively small losses awarded to each can be put together to really get justice for people who defraud people for small are. Victims of such crimes have the opportunity to obtain justice, Wortham said, and are not bound by jurisdictional boundaries.
“If you have people in Southeast Texas – or the United States – who have been victims of crime, they can file a complaint in their home county or in the alleged suspect’s home county. “, explained Wortham. “What you may find is that the case may be too small to file in New York. But, they could also get together and up the ante.
“If someone defrauded 25 people and those 25 people got together and tried to file a lawsuit in Jefferson County, that would take into account the cumulative total of all the victims. For example, $1,000 (theft) is a misdemeanor in most areas. But if they robbed 100 people, at $1,000 each, $100,000 would be a crime.
Wortham suggested the plaintiffs are on the right track involving the local BBB.
“The Better Business Bureau could really point them in the right direction,” Wortham said. “The BBB has been a good source of information for our cases – and they can send a direct referral to our office.”
“BBB is very concerned about the number of complaints,” Fredrichs said, to which she and staff added that they would very much like to see the company rectify the issues that are driving the complaints.
“We’re not here to put people out of business,” Cobb said. “We’re here to make them want to be a better company.”
Fredrichs, Sheppard and Cobb all advise consumers to check out deals on bbb.org before getting financially entangled.
“We’re here to help,” Sheppard said.