An AirAsia passenger who is still waiting to be fully reimbursed for a canceled flight protests after learning that the low-cost airline had then resold the tickets for the flight in question.
Uwe Guenther, from Zurich, Switzerland, previously told how he was forced to spend more on another round of plane tickets after his original AirAsia flight from Bali to Labuan Bajo-Komodo island was canceled.
Guenther, a civil engineer, had paid a total of US$364.72 (RM1,623) for six tickets for the domestic flight, including the additional charge for his seat selection.
He bought six more tickets with Batik Air after discovering that his original flight with AirAsia would not take off as planned.
In early July, he received an email confirming that the flight, which was due to take off on August 18, had been cancelled.
He received a credit worth US$163.53 (RM727.71), less than half of the amount he had paid.
But he was furious to learn that AirAsia then resold the tickets for that flight online.
Speaking to MalaysiaNow, he referred to a screenshot showing the flight was due to take off on the same day – just 30 minutes earlier.
Checks confirmed that the flight number QZ 644 was the same as that listed on the tickets Guenther had purchased in March.
“AirAsia, which canceled my flight and then refunded me less than half of my credit, sold the same plane tickets half an hour earlier on the same date at a higher price,” he said. he declares.
“What’s wrong with this airline? My flight was supposed to leave at 9am. They canceled it and then resold the tickets for 8:35am. They even sold it under the same flight number.”
MalaysiaNow attempted to contact AirAsia for an explanation, but received no response other than a press release about the company’s promotional campaign from an AirAsia communications manager.
The email was received approximately 30 minutes after MalaysiaNow requested a response.
A similar case occurred in June, as revealed by a passenger who purchased an AirAsia flight ticket to Langkawi.
Jai Rihan told MalaysiaNow that his flight, which was due to take off at 11:35 a.m. on June 18, was delayed to 5 p.m.
He later found out that the 11:35 a.m. flight was still available, but the tickets were sold out at double the price.
He recounted his experience on Facebook, where his post quickly went viral.
“My flight is June 18 at 11:35 am to Langkawi,” he said in the June 12 post.
“I booked this flight almost a month ago. Today I received an email that my flight was postponed to 5 p.m. Now I check available flights online and guess what, the 11:35 am flight is available and at double the price I purchased.
“Now if I want to change my flight again at this time, I have to pay the extra to get this time. My flight is in a week. And the reason given is operational issues,” he said.
When contacted by MalaysiaNow, AirAsia confirmed the matter had been resolved and Jai was able to board his flight at the original time.